A Pet Insurance insures the client’s pet which is named and described in the insurance certificate. Pet insurance policy covers the vet fees set out in the document, payment to the client in case a pet dies, stolen or lost, the cost of the pets staying in the kennels or cattery, the cost in case the client has to cancel a holiday because of his or her pet needing life saving surgery, and legal payments to other people if pet injures them or damages their property.

While making a pet insurance claim, a client can call the insurance company for general or specific advice on whether the fees will be considered by the company for services provided outside client’s usual veterinary practice. A client can ask for a claim form over the phone and the company will send the form to client within a specific period. The client and the vet need to fill in the form along with sign, date and complete payment details etc.